Last updated: 1 December 2025
We follow the Australian Consumer Law.
Change of Mind
We offer change-of-mind returns within 30 days of purchase if:
- Item is unused and in original condition
- Packaging intact
Refunds are issued as refund
Return shipping cost: Customer pays
Faulty or Damaged Items
If an item is faulty, damaged, or significantly different from the description, you are entitled to:
- Repair, replacement, or refund (depending on severity)
Please contact us at alittlegiftofjoy@outlook.com with your order number and photos.
Exclusions
For hygiene/safety reasons, we cannot accept returns on:
- Personal or sanitary items
- Custom/personalised items
Shipping Policy
Last updated: Website Launch date
Shipping Locations
We ship within Australia
Shipping Timeframes
Standard delivery: e.g., 2–7 business days Express delivery: e.g., 1–3 business days
Processing Times
Orders are processed within 2 business days.
Shipping Costs
Shipping rates are calculated at checkout.
Tracking
Tracking is provided for orders where available.
Delays
We are not responsible for delays outside our control (carriers, weather, peak periods, customs).
Website Disclaimer
Last updated: website launch date
The information on this website is provided in good faith. We make no guarantee that content is error-free or always up to date.
We are not liable for:
Third-party website links
Interruptions or errors on the website
Loss or damage resulting from website use
Nothing on this website constitutes legal, medical, or professional advice.
Email Marketing Consent Wording
By subscribing, you agree to receive marketing emails from A Little Gift of Joy. You can unsubscribe anytime using the link in our emails. We respect your privacy and handle your data in accordance with our Privacy Policy.